FAQ'S

What is the jewellery made of?

All of our jewellery is made from medical grade surgical steel, with a PVD coated 24 karat Gold and Rose Gold finish. If you're a curious gemm, find out a heap more about the process by checking out our Quality Page HERE

How do I work out the right size for me?

When it comes to jewellery finding the right size can be difficult. Check out our handy Sizing Page HERE and measure your existing jewellery to make sure the piece will fit you comfortably. Due to our jewellery being ever so fine and delicate some pieces are more petite than others. Each product has an image of it being worn on a real life model so you can get an idea on how it looks. 

 

What is your return policy?

Due to the intimate nature of body piercing jewellery and to protect the health of our customers, we do not accept returns on any items. We are not responsible for replacement of jewellery that has been damaged by misuse, improper care or ordered in the wrong size, style or colour.

Here at Ivy Dayelle we have tried to make your life easy by providing heaps of information about our jewellery. We urge you to take the time and make sure the item you have chosen is perfect for you. We can't wait to see you shine! 

For more information head to our Returns Page - HERE 

How do I look after my jewellery?

This is no ordinary jewellery - its body jewellery - so it's wear and forget!

Just a couple of things that you need to remember.

Each piece is made from highly durable and strong materials with a super shiny gold finish. Be careful of rough surfaces that may scratch and dull the appearance. Also be careful not to excessively buff or rub the jewellery as that can dull the appearance as well. 

This jewellery uses the traditional techniques of holding gems with a clasp and claw setting. While these hold them tight, be careful that individual claws are not moved or loosen which could lead to the gem being dislodged.

Head over to our Care Page if you would like to find out more - HERE 

Do you ship to other Countries?

Yes we do, click HERE for more details on our Shipping Page

Can I change my address?

As we process all orders immediately, we do not accept any cancellations or changes to orders placed. You are welcome to email us and request a cancellation/change to your order, and if possible we will assist you. Please take care to double check your details before you complete your order.

What currency is used?

As we come from the land down 'Un-da' we work in AUD 

Can I buy the Ivy Dayelle jewellery in stores?

At this stage Ivy Dayelle is available exclusively at ivydayelle.com.au

I have a great idea for a jewellery piece, how can I let you know?

If you haven't found quite what your looking for or if you have an idea for a jewellery piece you would love, feel free to shoot us an email! We are always open to ideas and suggestions and would love to help you. Let's chat now HERE